The Impact of Talent Management on Job Satisfaction: A Study among the Employees of a Travel Agency in Malaysia

Ki Yah Lei(1), Abdul Basit(2), Zubair Hassan(3),

(1) School of Accounting and Business Management, FTMS College, Selangor, Malaysia
(2) School of Accounting and Business Management, FTMS College, Selangor, Malaysia
(3) School of Accounting and Business Management, FTMS College, Selangor, Malaysia


This research is aimed to investigate the impact of talent management on job satisfaction among the employees of a travel agency in Malaysia. The five independent variables are coaching/mentoring, training and development, performance management system, succession planning and rewards and recognitions. The dependent variable is job satisfaction. A total sample of 139 respondents were used to collect data through a questionnaire with 33 items measured using 5-point Likert scale. Confirmatory Factor Analysis (CFA) to determine the good fit of the proposed model. Pearson Correlation was used to determine the relationship between variables and regression analysis method to test the hypothesis. The results showed that talent management, coaching/mentoring and training and development has a positive significant impact on job satisfaction, while performance management system, succession planning, rewards and recognition had positive but insignificant impact. It is highly recommended to the management of the research company to strengthen their coaching/mentoring and training and development strategies to increase employee job satisfaction. When job satisfaction is enhancing, it will strengthen the employee retention.


talent management, job satisfaction, travel industry, Malaysia

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